Student Support Time Privacy Policy

Last updated: Thursday, November 05, 2026

Student Support Time (“SST”) is operated by Level8Creative, LLC (“we,” “us,” or “our”). SST helps schools manage academic intervention, enrichment activities, student scheduling, attendance, and related school programs.

This policy explains how we handle information through our website, studentsupporttime.com, and the Student Support Time application, including school-specific sites and Google sign-in.

Information we collect: Information provided by schools and users

Schools and school districts provide information needed to operate SST. Depending on the features a school uses, this may include:

• Student and staff names, school email addresses, school identifiers, and account roles.
• School, grade, class, and teacher assignments.
• Support-session schedules, requests, registrations, and attendance.
• Records associated with enabled features, such as digital hall passes and school activities.
• Information submitted through support requests or website contact forms.

Schools determine which educational information they provide and how authorized users use SST within their organization.

Information received through Google sign-in

If your school enables Sign in with Google, SST requests access to your basic Google profile and email address. Google may return information such as your name, email address, Google account identifier, profile image, and email verification status.

SST uses your Google email address to find your existing school account and sign you in. Your school’s account settings determine your access to SST.

Google handles your Google password. SST does not receive or store it.

The Google sign-in integration requests profile and email permissions. It does not request permission to read your Gmail messages, Google Drive files, Google Calendar events, or Google Contacts.

Technical information and cookies

SST uses authentication cookies and session information to maintain your signed-in session and support application functionality.

We record certain technical information when you use the application, including account sign-in and recent activity dates, IP addresses associated with certain sign-in or account events, and timestamped error and operational logs. These logs may include account identifiers and information relevant to diagnosing a problem. We use this information to operate, secure, and troubleshoot the service..

We use cookies to maintain sign-in sessions, protect certain forms, and remember preferences such as filters, dashboard settings, and notification sounds. We also use browser local storage to remember certain table and display settings. Some preference cookies remain for 30, 180, or 365 days, depending on the feature..

The application reads browser information to support compatibility and device detection. Some pages load fonts and software resources from external providers, which receive the technical information accompanying those requests.

How we use information

We use information to:

• Authenticate users and provide access to their school’s SST account.
• Deliver scheduling, intervention, enrichment, attendance, and other enabled school features.
• Display relevant information to users according to their school-assigned permissions.
• Send service-related notifications.
• Respond to questions and provide technical support.
• Maintain, troubleshoot, and protect the service.
• Meet applicable legal and contractual obligations.

Google account information is used to support authentication and account access. We do not use Google user data for advertising or sell it to data brokers.

How information is shared

Access to school information depends on the permissions assigned by the school. Authorized teachers, administrators, and other school-designated users may access information needed for their responsibilities.

Authorized Level8Creative personnel may access information as necessary to operate SST, provide support, investigate problems, and protect the service.

We may disclose information when required by applicable law or a valid legal process. We may also disclose information as directed by the school or with appropriate authorization.

We do not sell student information or Google user data, and we do not share that information with advertisers for targeted advertising.

Storage and security

We use account authentication and role-based access controls to help protect application data. Access to protected application features, including administrative functions, is controlled through assigned user permissions.

Google sign-in uses an access token to retrieve the account information needed for authentication.

Google sign-in information is used to verify your identity and match your email address to an existing application account. We process Google access tokens and profile responses temporarily during sign-in and do not intentionally retain them afterward. Although the sign-in flow requests offline access, the application does not store or use Google refresh tokens.

After sign-in, we maintain an application sign-in session. If sign-in fails because no matching account exists, we retain the email address and diagnostic information in access-controlled logs to help investigate the issue.

No method of electronic storage or transmission is completely secure. We maintain safeguards designed to reduce the risk of unauthorized access, loss, or disclosure.

Data retention and deletion

We retain school information according to our agreement with the school, its instructions, and applicable legal requirements.

An authorized district representative may request deletion of student, teacher, staff, and district data in writing. We acknowledge the request within one business day, initiate deletion within seven days, and complete deletion within 14 days. We provide written confirmation when deletion is complete. Technical logs are retained for no longer than one school year.

Students, parents, and guardians should contact their school to request access to, correction of, or deletion of school-managed records. We work with the school to address these requests under our agreement and applicable law.

For questions about information you provide directly to Level8Creative, contact us using the details below.

Managing Google access

You can review or remove SST’s access to your Google Account through your Google Account connections settings: https://myaccount.google.com/connections

Removing Google access may prevent you from using Google sign-in with SST until you authorize access again. It does not automatically delete school-managed records already held in SST. Contact your school about those records.

Student and children’s information

SST is an educational service provided to schools and school districts. Student accounts and access are managed by participating educational organizations.

We process school-provided student information to deliver services for the school and according to our agreement with it. Schools are responsible for providing required notices and obtaining any permissions required for their use of SST.

Parents and guardians with questions about their child’s information should contact their school. Schools may contact us for assistance with privacy requests.

Google user data commitments

Student Support Time’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including its Limited Use requirements where applicable.

Changes to this policy

We may update this policy as our service or data practices change. We will publish the updated policy on this page and revise the date above.

When changes affect how we use Google user data, we will provide the notices and obtain any additional consent required by Google’s policies and applicable law.

Contact us

For questions about this policy or SST’s handling of personal information, contact:

Level8Creative, LLC — Student Support Time

Email: contact@studentsupporttime.com

For requests involving school-managed student or staff records, please contact your school first so it can authorize and coordinate the request.